GETTING YOUR TEAM INTO THE SYSTEM
A Simple Guide for Owners and Their Staff
Tail Wag Reviews is built to add as little as possible to your day — and your team's. The system works because the habits are small. What follows is everything your staff need to know. It takes about two minutes to read and about the same to set up.
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YOUR EMPLOYEE'S JOB IS THE PHOTO AND THE NOTE
Tail Wag Reviews is built to add as little as possible to your day — and your team's. The system works because the habits are small. What follows is everything your staff need to know. It takes about two minutes to read and about the same to set up.
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WHAT THEY SEND YOU — EVERY GROOM
A text message with the photo and four things:
- Client's first name
- Dog's name
- The service or services worth mentioning — the one connected to the highlight
- One line about the appointment
That's it. Short, fast, done before the next dog comes in.
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TWO TYPES OF GROOM, TWO TYPES OF TEXT
TRANSFORMATION GROOM
— before and after photo, client name, dog name, service, highlight.
"Sarah — Biscuit — Full groom — Came in matted, left looking incredible."
"James — Rosie — First groom — Nervous at first but settled beautifully."
"Karen — Moose — Full groom and de-mat — Totally transformed, owner was thrilled."
REGULAR GROOM
— after photo only, client name, dog name, service, highlight.
"Tom — Daisy — Bath and tidy — Looking great."
"Lisa — Bruno — Nail trim and ears — Happy boy."
"Mark — Stella — Regular groom — No issues, tail wagging on the way out."
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IF IT WASN'T A GREAT APPOINTMENT
Don't send it. Use your judgement. If the client went home unhappy, the owner doesn't need a photo — they need a heads up.
A quick note is fine:
"Rocky — nail trim — appointment was rough today, owner wasn't happy."
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GETTING SET UP
Employees add the Before and After Photo Maker to their phone's home screen by visiting: tailsoftrust.com/photomaker
Instructions are right there on the page for both iPhone and Android.
Takes about a minute.
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